Within 7 days of the original receipt purchase date, you may return the product you purchased from Sonocaddie for a full refund. (The original shipping charges are refundable if the return is due to a result of our error.) All items must be shipped prepaid and are refundable for exchange.
All the accessories are not applied to the return policy and are non-refundable.
If you are unsatisfied with your purchase of Sonocaddie product, we will issue a refund within 7 days of the original receipt date, if it is due to our error, we will also refund any original shipping cost. Therefore, we will deduct the shipping cost from your refund if the items are not defective.
All the returns are required a Return Merchandise Authorization (RMA) to process the returns procedure. RMA numbers are valid for 7 days from the issue date. Any returns without RMA numbers are not acceptable and will be returned in post-paid shipping.
If you lost your original receipt, you can provide us with the name, postal address and email address of the person who purchased the product and contact our customer service.
Packaging and sending your return
Any items for exchange must be defective from our errors. All returns must be shipped prepaid and returned in new condition, including the original box, software, manuals and accessories. We only exchange the items if it is due to our manufacture error. However, we will not accept the return or exchange of any item if the warranty sticker has been removed or damage.
We also strongly recommend all the returns are shipped via insurance. Any loss or damage to the product during the transit for repairs, Sonocaddie will not be responsible.